Smart Issue Templates for Jira Data Center/Server
Smart Issue Templates for Jira Data Center/Server
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Manual migration (Alternative)

This guide walks you through migrating Smart Issue Templates data (scopes, templates and hierarchies) from Jira Data Center to Jira Cloud without the Jira Cloud Migration Assistant (JCMA). You export your data from Data Center as files, then import those files into Smart Issue Templates on Jira Cloud.

This is the alternative path. The Automated migration (Recommended) carries the same data for you. Use the manual path when JCMA cannot complete the migration, when JCMA is not an option for your site, or when you want a copy of your data you can keep.

1. Before You Begin

Prerequisites

Requirement

Details

DC Plugin Version

3.1.9 or higher (Jira 10 and below) or 4.0.5 or higher (Jira 11)

Cloud Plugin Version

28.0.0 or higher

Permissions

Jira Administrator on both Data Center and Cloud

Prepare the Cloud site

  • The projects, work types (issue types), groups and users that your scopes, templates and hierarchies point at should already exist on the Cloud site. Anything the Cloud site cannot match is listed before the import and left out; the rest of the item is still imported.

  • Users are matched in Cloud by email address. Each exported file lists the email of every user it refers to.

  • The Cloud import takes at most 1,000 scopes, 500 templates and 100 hierarchies per file. If you have more, use the Automated migration or contact support.

2. Export from Jira Data Center

  1. In Jira DC, open the Templates menu in the top bar

    Screenshot 2026-11-03 at 3.15.55 PM.png

  2. Under Configurations, click Manual migration

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  1. Under Choose what to export, select the data you want to migrate: Export scopes, Export templates and Export hierarchies

  2. Click Export selected. The page shows Preparing your file... while it works, then Exported N files when the download is ready

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One file is downloaded for each kind of data you selected, named by data type and date:

Data

File

Scopes

scopes-export-YYYY-MM-DD.json

Templates

templates-export-YYYY-MM-DD.json

Hierarchies

hierarchies-export-YYYY-MM-DD.json

3. Import into Jira Cloud

Import the files into Smart Issue Templates on Jira Cloud in this order. Templates refer to scopes, and hierarchies refer to both, so each file needs the previous ones to be in Cloud already. The full Cloud steps are in Manual migration (Alternative) in the Cloud documentation.

Order

File

How to import

1

Scopes

Import Scopes to Cloud

2

Templates

Import Templates to Cloud

3

Hierarchies

Import Hierarchies to Cloud

Use one path for each kind of data. If your data already came across with the Automated migration, importing the same files can create copies in Cloud.

4. Troubleshooting

Issue

Possible Cause

Solution

Choose at least one kind of data to export.

No checkbox was selected

Select at least one of scopes, templates or hierarchies, then click Export selected again

Could not export ...

The export failed on the Data Center side

Try again. If it persists, contact support with the full message

The Cloud import lists items it cannot match on this site

A project, work type, group or user does not exist on the Cloud site

Create it in Cloud, then import that file again. Entries that were already imported are replaced, not copied

Getting Help

If you encounter issues not covered here, contact us via the Customer Portal with your Jira and app versions, the exported files, and any message shown during the export or import.

Moving templates between two Data Center instances instead of to Cloud? See Move templates between Data Center instances.