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Use the template export and import to copy templates from one Jira Data Center or Server instance (Instance A) to another (Instance B).
Moving to Jira Cloud? This page is not the Cloud path. See Migrate to Cloud, which covers scopes, templates and hierarchies.
Before the Export/Import process started:
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Prepare the Jira backup.
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Set the сustom fields for the New Jira Instance (Instance B) to correspond to the names, values, and types in the old instance (Instance A).
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Also, Jira users must set their usernames as on the old instance for the correct functioning of the user picker fields (Assignee, Reporter, etc.).
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For correct work of the Project picker fields, the Project Key on the New Jira Instance (Instance B) has to be the same as in the old instance (Instance A).
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Create the Scopes that will correspond to the New Instance B workflow.
To finish the Export/Import successfully, you have to set each Template contained in the current JSON file. You cannot skip the Templates.
How to export and import:
For any questions or feature requests contact us via the Customer Portal
Or drop us an email at support@appsdelivered.atlassian.net. If you are using this option, please check your junk folder regularly, as our reply can be placed there by your email service.
Before submitting a bug report or support ticket, please update to the latest version of the add-on.
Please add information about the version of Jira and the add-on.