Getting Started Jira Support Agent

Introducing: Jira Support Agent

Jira Support Agent is an AI-powered assistant designed to help your team navigate and utilize Atlassian Jira with ease. Trained on official Compass documentation and developed by Atlas Bench, this AI delivers instant, 100% accurate, hallucination-free answers to simplify setup, streamline evaluations, and maximize Jira’s capabilities, all directly within the Jira interface.

Why Use Jira Support Agent
Instant Support: Get immediate answers to Compass-related questions. Smart Guidance: Access suggested FAQs and relevant resources tailored to your tasks. Seamless Integration: Available directly within Compass for uninterrupted workflows. Hallucination-Free Accuracy: Responses are pulled exclusively from official Jira and Atlas Bench resources.

How to Enable Jira Support Agent

Log into your instance of Jira as an admin.
Navigate to the Apps menu in the top navigation bar.
Search for Jira Support Agent and select the app tile.
On the app details page, click Get app to install the app.
Once installation is complete, a success message will confirm that the app is ready to use.

Note for Non-Admins
If you are not an admin, click Get it now on the app details page and select Submit request to notify your admin to install the app.

Getting Started with Jira Support Agent

Suggested FAQs on Startup

Upon activation, AI Expert presents a curated list of common Jira-related questions to get you started.

Ask Your Own Questions

Type any Jira-related question into the AI Expert chat to get instant, accurate answers.

Contextual Help with Interactive Buttons

While using Jira, interactive buttons guide you to relevant resources based on your tasks or questions.

Example:

Working on a Scrum Project? AI Expert might display a button labeled "Learn About Scrum and Kanban Configurations" to take you directly to a detailed guide.

Examples of Common Questions

Click to Expand

How do I create a new project in Jira?
What is the difference between a company‑managed and a team‑managed project?
How can I bulk‑edit issues?
How do I link issues across different projects?
What’s the best way to organize sprints in Jira?
How do I add a custom field and display it on an issue screen?
How can I restrict a custom field to certain projects?
How do I create and apply an issue security scheme?
How do I set up components and labels for better filtering?
How do I change the workflow for a project?
How do I create a rule that updates a field when an issue is transitioned?
Can I send an automatic Slack or email notification when a ticket meets certain criteria?
How can I auto‑assign new issues to a specific user or team?
How do I set up an automation to close stale tickets?
How can I integrate Jira with Confluence so issue details show on pages?

Best Practices for Using AI Expert for Jira

Be Specific: Clear, detailed questions lead to the most useful responses.
Explore FAQs: Start with suggested FAQs to quickly understand Jira’s capabilities.
Use Interactive Buttons: Save time by navigating directly to relevant resources and guides.

By following this guide, teams can leverage AI Expert for Compass to streamline their setup, simplify evaluations, and maximize their use of Atlassian Compass.