Applying Comment Templates

Once the Comment Templates are created they can be applied in the Jira Comments section.

From the Templates tab

1. Open the Jira Issue for which you want to add a comment

2. Find the one Comment Template you want to use in the list

3. Click the Apply button in the Comment Template row

If the Apply button in the Comment row is disabled, that means the Scope or Permissions do not allow you to apply the current Comment Template for this Project, Issue Type, or by a member of your Jira users group. Read more about Group restrictions here.

From the Smart Comments Tab

1. Open the Jira Issue for which you want to add a comment

2. Open up comment editor

3. Click on “Select Template” button at the editor

4. Find the one Comment Template you want to use in the list

5. Edit the template in the editor if you want, and save the comment

If the Apply button in the Comment row is disabled, that means the Scope or Permissions do not allow you to apply the current Comment Template for this Project, Issue Type, or by a member of your Jira users group. Read more about Group restrictions here.

Doesn’t matter who is an author of the Comment Template - the author of the comment in the Comments section will always be a user who had applied it.