Getting Started

Welcome to the Smart Comments documentation page!

💬 The Smart Comments app is your way to organize your commenting routine:

Create multi-level comment treads
Make internal threads in the Service Management projects
Save your favorite Comments as a Templates
Control Comment Templates usage by Groups
Default Jira permissions built-in for the Threaded Comments
Extended permissions system for the Smart Comments Templates
Use System and Custom Variables for dynamic data
Improved filters for the best comment search

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✅ It is helpful for you if:

You have to use the same comments a lot
Have long discussions on your Jira issues and want to structure it
Want to add internal threads to your Customer Support portal
Need to organize your Customer Support team
Need improved filtering and sorting for the best comment navigation experience

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